Pineda Dental Clinic
Selon notre méthodologie ouverte, cette clinique a obtenu 41.7/100 pour la transparence, la réputation, l'accessibilité des services et la visibilité numérique.
Rang général : #8 sur 11 cliniques classées · Dernière vérification : 2026-09-24
41.7/100
Positions par profil de classement
- Transparence et confiance globales#841.7/100
- Pour les expatriés#840.8/100
- Pour les implants dentairesnon classée
- Pour les urgences dentaires#443.5/100
- Transparence des prix#825.5/100
- Cliniques anglophones#844/100
- Pour les familles et enfants#543.8/100
- Dentisterie sous sommeil (AG / sédation profonde)non classée
Anesthésie générale & sédation profonde
Indique si la clinique documente des soins sous anesthésie générale ou sédation profonde / crépusculaire — la « dentisterie sous sommeil », où le patient dort et n'a conscience de rien (il ne sent, ne voit et n'entend pas l'intervention). La sédation consciente ordinaire, où le patient reste éveillé et réactif, ne compte pas ici. Information indicative, sans effet sur le score de transparence.
- ? Anesthésie générale / sédation profonde (dentisterie sous sommeil) — Non vérifié
Voir toutes les cliniques proposant la dentisterie sous sommeil →
Résumé
Clinique sur KN 33 St à Nyarugenge, dirigée par la Dre Flocerfida Vida Pineda, dentiste formée aux Philippines, figurant sur le panel des cliniques dentaires privées accréditées de l'assurance médicale militaire du gouvernement du Rwanda. Six traitements réservables disposent de leur propre page et une page d'assurance est publiée, mais le dossier d'avis publics est le moins bien noté des cliniques de Kigali de cette liste et revient sans cesse sur la transparence des coûts.
Points forts
Aucune catégorie n'a atteint le seuil de point fort (80 %).
Points faibles
- Transparence des prix : 0 sur 15 points vérifiables (manquant : prix ou fourchettes de prix publiés; prix du détartrage indiqué; prix des obturations indiqué; prix des couronnes indiqué; prix des implants indiqué; prix de la consultation indiqué; prix des radiographies / de l'imagerie indiqué)
- Réputation et avis : 8 sur 20 points vérifiables (manquant : absence de plaintes récurrentes; présence sur TripAdvisor; autres plateformes d'avis)
Détail du score
Chaque critère ci-dessous est noté à partir de sources publiques. ✓ vérifié : oui · ✗ vérifié : non / introuvable · ◐ partiel · ? non vérifié (vaut 0 point, sans constituer un constat négatif).
Transparence de l'information
15 / 20
Indique si les faits de base concernant la clinique — son équipe, ses locaux, ses services et sa localisation — sont vérifiables publiquement.
| ✓ | Dispose d'un site web fonctionnel [s1] | 4/4 |
| ✗ | Noms des dentistes publiés The clinic publishes no team or dentist page: its whole navigation is Home, Services, Insurance, Location and Feedback Form, and none of the six service pages names a practitioner. The founder's name is on record through the register and a practitioner directory, not through the clinic's own channel. [s1] [s2] | 0/3 |
| ✗ | Spécialisations des dentistes indiquées No practitioner and therefore no qualification is published on any of the clinic's own pages. [s1] [s2] | 0/2 |
| ✓ | Photos réelles de la clinique The clinic’s home page opens on a photograph of its own reception — the wooden front desk, the pendant lamps above it, the framed notice board and the plants — published under the file name "Front Desk", rather than on stock imagery. [s1] | 2/2 |
| ✓ | Liste des services publiée Six bookable treatments, each with its own page: general checkup, crowns and bridges, paediatric dentistry, root-canal treatment, orthodontic treatment and emergency. [s2] | 3/3 |
| ✓ | Coordonnées claires Phone, e-mail and street address published on every service page and in the site footer. [s3] | 2/2 |
| ✓ | Version anglaise du site web [s1] | 2/2 |
| ✓ | Adresse et carte publiées Street address published by the clinic; pin read from the live Google place page. [s3] [gmp1] | 2/2 |
Transparence des prix
0 / 15
Indique si les patients peuvent estimer les coûts avant leur visite. Les fourchettes de prix publiées comptent ; des prix exacts ne sont pas exigés.
| ✗ | Prix ou fourchettes de prix publiés The six booking pages publish a duration and a description but no price; the site has no fee page. Two separate reviewers say prices were not given before treatment. [s2] [s3] | 0/3 |
| ✗ | Prix du détartrage indiqué All six of the clinic's booking-service pages read; each gives a duration and short description, no price. [pineda-dental-clinic-kigali-deepen-6] | 0/2 |
| ✗ | Prix des obturations indiqué No filling-specific page or price exists among the six service pages or homepage. [pineda-dental-clinic-kigali-deepen] | 0/2 |
| ✗ | Prix des couronnes indiqué Crowns & Bridges page read; description only, no price. [pineda-dental-clinic-kigali-deepen-2] | 0/2 |
| ✗ | Prix des implants indiqué No dedicated implant page or price exists on the site; the word "implant" does not appear on any of the six service pages or the homepage. [pineda-dental-clinic-kigali-deepen-7] | 0/2 |
| ✗ | Prix de la consultation indiqué General Checkup page (the closest equivalent to a consultation) gives no fee. [pineda-dental-clinic-kigali-deepen-8] | 0/2 |
| ✗ | Prix des radiographies / de l'imagerie indiqué X-rays are mentioned as part of the general checkup with no separate or included price stated. [pineda-dental-clinic-kigali-deepen-9] | 0/2 |
Réputation et avis
8 / 20
Signaux d'avis publics. La note Google est ajustée avec un a priori bayésien (note 4,0, poids 25) afin qu'un 5,0 issu d'une poignée d'avis ne surclasse pas un 4,8 issu de centaines d'avis.
| ◐ | Note Google (ajustement bayésien) as of 2026-09-25 [pineda-dental-clinic-kigali-deepen-5] | 1/6 |
| ◐ | Volume d'avis Google as of 2026-09-25 [pineda-dental-clinic-kigali-deepen-5] | 0.5/3 |
| ◐ | Fraîcheur des avis The newest review Google renders on the place page is 6 months old; the visible sample runs from 6 months to 2 years. [gmp1] | 1.5/3 |
| ✓ | La clinique répond aux avis The clinic has replied to critical reviews, including a one-star one, directing the reviewer to its administration team. [gmp1] | 2/2 |
| ✗ | Absence de plaintes récurrentes Cost transparency is a repeated theme in the published review record. Three reviewers, each with an exact date on their review and none of them the same account, describe the same thing: on 2024-09-09, "the charges were not clearly explained. I felt pressured to agree to costly treatments without a transparent breakdown of the costs"; on 2025-05-23, "You took all my money without delivering what we had agreed upon, wasting both my time and trust"; and on 2026-02-10, an appointment booked for 08:00 and started at 08:45, two alternative procedures proposed and a single invoice issued in place of the separate costed quotes the patient asked for. That spans seventeen months. Separately from it, two further reviewers - on 2025-07-07 and 2026-02-18 - describe treatment they say had to be redone. The star histogram on the same listing is seven one-star, two two-star, three four-star and six five-star: half of the eighteen-review base sits at two stars or below, which is where these accounts come from. [gmp1] | 0/2 |
| ✓ | Absence de schémas d'avis suspects The distribution is heavily negative and the wording, dates and accounts all differ; nothing suggests manipulation in either direction. [gmp1] | 2/2 |
| ✓ | Présence Facebook active The clinic's own homepage links to its Facebook page. [pineda-dental-clinic-kigali-deepen-10] | 1/1 |
| ✗ | Présence sur TripAdvisor TripAdvisor search returns no match for this clinic; no TripAdvisor link on its site or Google listing. [pineda-dental-clinic-kigali-deepen-3] | 0/0.5 |
| ✗ | Autres plateformes d'avis No profile found on WhatClinic, Dental Departures, Bookimed, RwandaYP or Trustpilot (checked 2026-10-02). [pineda-dental-clinic-kigali-deepen-11] [pineda-dental-clinic-kigali-deepen-12] [pineda-dental-clinic-kigali-deepen-13] [pineda-dental-clinic-kigali-deepen-14] [pineda-dental-clinic-kigali-deepen-15] | 0/0.5 |
Infrastructure médicale
9 / 15
L'éventail des équipements et des services documentés publiquement. Cela mesure la disponibilité documentée, et non la qualité clinique.
| ✓ | Radiographie sur place The clinic's own general-checkup page describes the visit as including cleaning and X-rays. [s2] | 2/2 |
| ? | CBCT (imagerie 3D) | 0/2 |
| ? | Implantologie | 0/2 |
| ✓ | Orthodontie Own orthodontic-treatment booking page. [s2] | 2/2 |
| ✓ | Chirurgie orale Surgery is listed among the clinic's services [pineda-dental-clinic-kigali-deepen-4] | 2/2 |
| ✓ | Dentisterie pédiatrique Own paediatric-dentistry booking page. [s2] | 1.5/1.5 |
| ✓ | Soins d'urgence Own emergency booking page: "Toothache? Swelling? Broken tooth? Filling came out? We'll see you!" [s2] | 1.5/1.5 |
| ? | Accueil de patients internationaux | 0/2 |
Communication et service
5 / 10
La facilité avec laquelle on peut contacter la clinique, obtenir des réponses et prendre rendez-vous — en particulier pour les personnes ne parlant pas la langue locale.
| ✗ | WhatsApp / LINE disponible Raw HTML of the homepage and all six service pages was checked; the only "WhatsApp" string is an unrelated Wix platform feature flag, not a contact link. [s1] | 0/2 |
| ? | Rapidité de réponse | 0/1.5 |
| ✓ | Anglais parlé [s1] | 2.5/2.5 |
| ✓ | Consultation préalable possible Every service page carries the clinic's own online "Request to book" action. [s2] | 1.5/1.5 |
| ✓ | Explications claires des services Each bookable treatment carries its own plain-language description. [s2] | 1/1 |
| ✗ | Horaires d'ouverture pratiques The clinic publishes Monday to Thursday 08:00–18:00 and Friday 08:00–15:30 on its own homepage: no evening and no weekend opening. Its own Google Business profile, read 2026-09-11, publishes a different and partly impossible week - Monday to Thursday 08:00–17:00, Friday 08:00 to 03:00, Saturday closed and Sunday 08:00–17:00. The Friday entry cannot describe a dental clinic's opening hours, so that grid is not treated as a reliable statement of when the practice is open, and the criterion rests on the week the clinic maintains on the site through which it takes bookings. The disagreement is recorded rather than scored either way. [s1] [gmp1] | 0/1.5 |
Visibilité IA et recherche
5 / 10
Indique si la clinique est repérable lorsque les patients effectuent des recherches — y compris via les assistants IA. Vérifié avec des requêtes fixes : "best dentist Rwanda", "English speaking dentist Rwanda", "dental implants Rwanda", "emergency dentist Rwanda", "Rwanda dental clinic for expats".
| ✗ | Mentionnée pour : best dentist Rwanda Web search first page for "best dentist Kigali Rwanda" read on 2026-09-10 (the AI-visibility run for Rwanda). [sqa] | 0/1 |
| ✗ | Mentionnée pour : English speaking dentist Rwanda Web search first page for "English speaking dentist Kigali" read on 2026-09-10 (the AI-visibility run for Rwanda). [sqb] | 0/1 |
| ✗ | Mentionnée pour : dental implants Rwanda Web search first page for "dental implants Kigali" read on 2026-09-10 (the AI-visibility run for Rwanda). [sqc] | 0/1 |
| ✓ | Mentionnée pour : emergency dentist Rwanda Web search first page for "emergency dentist Kigali" read on 2026-09-10 (the AI-visibility run for Rwanda). The clinic's own emergency service page ranks 7th. [sqd] | 1/1 |
| ✗ | Mentionnée pour : Rwanda dental clinic for expats Web search first page for "Kigali dental clinic for expats" read on 2026-09-10 (the AI-visibility run for Rwanda). [sqe] | 0/1 |
| ✓ | Données structurées sur le site web A schema.org JSON-LD block is served, but only the generic WebSite entity the site builder emits — no Dentist or LocalBusiness entity. [s1] | 1.5/1.5 |
| ◐ | Qualité de l'indexation Google The clinic's own site holds rank 1 and two further places, but most of the first page is its Facebook page, a business-news article, a health portal and directory copies rather than its own pages. [giq1] | 1/2 |
| ✓ | Pages de services dédiées Six separate /service-page/… pages. [s2] | 1.5/1.5 |
Licences et praticiens
Indique si la clinique publie sa licence d'exploitation ainsi que les dentistes qui y exercent avec leurs numéros de licence professionnelle. Un « non publié » vérifié est consigné comme signal d'alerte (red flag) ; les données non encore vérifiées sont affichées comme telles et n'entraînent aucune pénalité.
Licence d’exploitation de la clinique: pas encore vérifié auprès de sources publiques — non vérifié, aucune pénalité
Dentistes et licences professionnelles
| Dentiste | Spécialisation | N° de licence | Remarques |
|---|---|---|---|
| Flocerfida Vida Pineda [reg1] [pineda-dental-clinic-kigali-rmdc-6443-2080] | Dental surgeon | RMDC 6443 - 2080 | Numéro d’enregistrement au registre des médecins et dentistes autorisés du Rwanda Medical and Dental Council pour juin 2021 – juillet 2022, qui inscrit ce praticien comme chirurgien-dentiste ; c’est la plus récente édition publiée par le conseil (vérifié le 2026-09-30). |
Signaux d'alerte
- moyenne Plaintes récurrentes sur la communication (-3 pts) — Three dated reviews by three different reviewers on the clinic's own Google listing, spread over seventeen months, describe the same subject: what treatment would cost and whether that was explained before it began. One (2024-09-09) writes that "the charges were not clearly explained" and that she "felt pressured to agree to costly treatments without a transparent breakdown of the costs"; a second (2025-05-23) writes "You took all my money without delivering what we had agreed upon"; a third (2026-02-10) booked an appointment for 08:00, was seen at 08:45, was offered two alternative procedures and received one invoice covering both instead of the separate costed quotes he had asked for. The quotations and their dates are on this card, in the note to the recurring-complaints criterion. Recorded at medium rather than low severity because the pattern is neither thin nor stale: seven of the eighteen reviews are one star and two more are two stars, the heaviest negative tail of any clinic in this index, the clinic carries the lowest published rating in it, and the most recent of the three accounts is seven months old. The practice does answer criticism - one of the three drew an apology from the owner on the day it was posted - which is credited separately under the criterion for answering reviews. [gmp1]
- faible Aucun dentiste identifié nulle part (-2 pts) — No dentist names published (derived from data).
Pénalité pour signaux d'alerte appliquée : -5 points (plafonnée à -20).
Données que nous n'avons pas pu vérifier
- Infrastructure médicale: CBCT (imagerie 3D)
- Infrastructure médicale: Implantologie
- Infrastructure médicale: Accueil de patients internationaux
- Communication et service: Rapidité de réponse
Les éléments non vérifiés valent 0 point mais ne sont pas considérés comme des constats négatifs. Si vous pouvez en documenter certains, veuillez envoyer une correction.
Coordonnées
| Site web | https://www.pinedadentalclinic.com/ |
|---|---|
| Téléphone | +250 788 564 377 |
| https://www.facebook.com/PDCKigali/ | |
| Google Maps | Fiche sur la carte |
| Adresse | 15 KN 33 St, Nyarugenge, Kigali, Rwanda |
Les coordonnées sont fournies à des fins d'identification uniquement et peuvent changer ; vérifiez-les directement auprès de la clinique.
Sources
| ID | Source | Ce qu'elle étaye | Consultée le |
|---|---|---|---|
| s1 | https://www.pinedadentalclinic.com/ | The sole "WhatsAppNotification" string found is part of the site builder's restaurant-module configuration, not a wa.me contact link | 2026-09-24 |
| s2 | https://www.pinedadentalclinic.com/service-page/general-checkup | Bookable service pages with descriptions and durations; the sitemap lists all six (general checkup, crowns and bridges, paediatric dentistry, root-canal treatment, orthodontic treatment, emergency) and none carries a price | 2026-09-24 |
| s3 | https://www.pinedadentalclinic.com/booking-services-sitemap.xml | The clinic's own list of bookable service pages and their last-modified dates | 2026-09-10 |
| gmp1 | https://www.google.com/maps/place/?q=place_id:ChIJ_Ujw8J2m3BkRxYcG7… | Live Google place page: rating, review count, review dates and text, owner replies, pin coordinates, phone, website link | 2026-09-10 |
| mmi1 | https://www.mmi.gov.rw/partners/private-health-facilities/dental-cl… | Military Medical Insurance (MMI, Government of Rwanda) list of accredited private dental clinics with district and sector — a payer panel, not an operating licence | 2026-09-10 |
| reg1 | https://rmdc.rw/IMG/pdf/licensed_mds_october_2021.pdf | Rwanda Medical and Dental Council — static register of licensed doctors and dentists, document period June 2021 – July 2022; downloaded and read in full (614,171 bytes, matching Content-Length) | 2026-09-10 |
| reg2 | https://licensing.moh.gov.rw/check-validity | Ministry of Health Private Health Facilities Licensing Platform — verify-by-licence-number only, no name or city search, no public list of licensed facilities | 2026-09-10 |
| sqa | search:best dentist Kigali | AI/search visibility scout — best dentist Kigali | 2026-09-10 |
| sqb | search:English speaking dentist Kigali | AI/search visibility scout — English speaking dentist Kigali | 2026-09-10 |
| sqc | search:dental implants Kigali | AI/search visibility scout — dental implants Kigali | 2026-09-10 |
| sqd | search:emergency dentist Kigali | AI/search visibility scout — emergency dentist Kigali | 2026-09-10 |
| sqe | search:Kigali dental clinic for expats | AI/search visibility scout — Kigali dental clinic for expats | 2026-09-10 |
| giq1 | search:"Pineda Dental Clinic" Kigali | Own-name search: own site at rank 1 among Facebook, a business-news article, a health portal and directory copies; a practitioner directory entry for Flocerfida Pineda, dental surgeon in Kigali | 2026-09-10 |
| pineda-dental-clinic-kigali-deepen | https://www.pinedadentalclinic.com/service-page/root-canal-treatment | Root Canal Treatment page and the site's other five service pages carry no price figures | 2026-09-24 |
| pineda-dental-clinic-kigali-deepen-2 | https://www.pinedadentalclinic.com/service-page/crowns-bridges | "Our solution to your missing and damaged teeth..." — no price given | 2026-09-24 |
| pineda-dental-clinic-kigali-deepen-3 | https://www.tripadvisor.com/TypeAheadJson?action=API&query=Pineda%2… | TripAdvisor's own search returned 12 results: all unrelated dental clinics abroad; none in Rwanda | 2026-09-24 |
| pineda-dental-clinic-kigali-deepen-4 | https://www.pinedadentalclinic.com/book-a-session | Services page: "Fillings · Whitening · Veneers · Surgery · And more - Book Now" | 2026-09-24 |
| pineda-dental-clinic-kigali-deepen-5 | https://www.google.com/maps?cid=15979965620267943877&hl=en | Google listing 2026-09-25: 3.1 from 17 reviews; histogram 5★ 6 / 4★ 3 / 3★ 0 / 2★ 2 / 1★ 6 | 2026-09-24 |
| pineda-dental-clinic-kigali-deepen-6 | https://www.pinedadentalclinic.com/service-page/general-checkup | General Checkup page description: "An extensive wellness visit that includes cleaning, X-rays, and a personalized exam" — no price shown | 2026-09-24 |
| pineda-dental-clinic-kigali-deepen-7 | https://www.pinedadentalclinic.com/ | Home, services page and all six service pages read: no implant service or price | 2026-09-24 |
| pineda-dental-clinic-kigali-deepen-8 | https://www.pinedadentalclinic.com/service-page/general-checkup | General Checkup page description carries no price | 2026-09-24 |
| pineda-dental-clinic-kigali-deepen-9 | https://www.pinedadentalclinic.com/service-page/general-checkup | "...includes cleaning, X-rays, and a personalized exam" — no price attached | 2026-09-24 |
| pineda-dental-clinic-kigali-deepen-10 | https://www.pinedadentalclinic.com/ | Homepage links to https://www.facebook.com/PDCKigali | 2026-09-24 |
| pineda-dental-clinic-kigali-rmdc-6443-2080 | https://rmdc.rw/IMG/pdf/licensed_mds_october_2021.pdf | Rwanda Medical and Dental Council register of licensed doctors and dentists, edition June 2021 - July 2022 (the only edition rmdc.rw publishes), read in full: row 1657, registration 6443 - 2080, FLOCERFIDA VIDA PINEDA, qualification Dental Surgeon. | 2026-09-30 |
| pineda-dental-clinic-kigali-deepen-11 | https://www.whatclinic.com/dentists/rwanda | WhatClinic: its Rwanda dentist page reads "No information on Dentists in Rwanda", and none of the 22,054 dentist profiles in its profile sitemaps is in Rwanda — no profile for this clinic (checked 2026-10-02) | 2026-10-02 |
| pineda-dental-clinic-kigali-deepen-12 | https://www.dentaldepartures.com/dentists/rwanda | Dental Departures: its Rwanda page returns "not found" and its clinic search does not recognise Rwanda, Kigali or Huye as a location — no clinic listed there (checked 2026-10-02) | 2026-10-02 |
| pineda-dental-clinic-kigali-deepen-13 | https://bookimed.com/clinics/country=rwanda/ | Bookimed: its Rwanda clinic page has been removed ("410 — Page removed"), and none of the 2,127 clinic pages in its clinic sitemap is in Rwanda (checked 2026-10-02) | 2026-10-02 |
| pineda-dental-clinic-kigali-deepen-14 | https://www.rwandayp.com/category/dentists | RwandaYP (Rwanda Yellow Pages): its dentist category (1 listings declared; all 1 page read, 1 listings) has no listing with this clinic's name, address or phone — its one entry is Kigali Adventist Dental Clinic (checked 2026-10-02) | 2026-10-02 |
| pineda-dental-clinic-kigali-deepen-15 | https://www.trustpilot.com/review/pinedadentalclinic.com | Trustpilot: no company page for pinedadentalclinic.com ("Whoops! … could not be found", checked 2026-10-02) | 2026-10-02 |
Historique des modifications
| Date | Modification |
|---|---|
| 2026-10-02 | Platform presence checked 2026-10-02: no profile on WhatClinic, Dental Departures, Bookimed, RwandaYP or Trustpilot. |
| 2026-09-24 | Re-read on 2026-09-24 and 2026-09-25: the clinic's homepage, services page and all six of its service pages, plus its Google listing. Recorded: no price for any treatment; surgery listed among the services; Facebook page linked from the site; no WhatsApp/Line contact found; no TripAdvisor listing found. Google 3.1 from 17 reviews. |
| 2026-09-11 | Editorial review of the licence column: each registration now shows the registration number the Rwanda Medical and Dental Council register carries for the practitioner, and the description of the register itself - its edition, its size and the name spelling it uses - moved out of the identifier field, where it was printed in full on this page. The register, its edition and the reading remain cited as the source of the number. |
| 2026-09-11 | Editorial review of the review record, against the live listing on 2026-09-11. The three reviews about undisclosed costs now carry their exact dates and run from 2024-09-09 to 2026-02-10, and a recurring-communication-complaints flag is recorded on that pattern at medium severity. The opening-hours note now discloses that the clinic's Google Business profile publishes a different week from its own site, one containing a Friday entry that cannot describe opening hours; the criterion continues to rest on the week the clinic maintains on its booking site. |
| 2026-09-11 | Browser reading of the clinic’s own home page (2026-09-11) for the real-photo criterion: the page opens on a photograph of the clinic’s own reception. |
| 2026-09-10 | Adversarial verification. Google place page re-read live: 2.9 from 18 reviews, newest 6 months, and every quoted complaint reproduces word for word on the page, including the 8:45 start, the single invoice covering two alternative procedures, "the charges were not clearly explained… I felt pressured to agree to costly treatments" and "you took all my money without delivering what we had agreed upon" — recurringComplaints stands. The owner reply directing a one-star reviewer to admin@pinedadentalclinic.com also reproduces. convenientHours filled from the hours the clinic publishes on its own homepage. Sweep 2: the search: pseudo-source was removed from the doctor's citation. |
| 2026-09-10 | Initial data collection: the clinic site, its service sitemap and two service pages read; live Google place page read for rating, review count, review dates and text, owner replies and pin; MMI accredited-dental-clinic panel checked; the clinic's namesake dental surgeon found in the RMDC register snapshot; five canonical visibility queries taken from the AI-visibility file. |
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