Pineda Dental Clinic
According to our open methodology, this clinic scored 41.7/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #8 of 11 ranked clinics · Last checked: 24 September 2026
41.7/100
Positions by Rating Profile
- Overall Transparency & Trust#841.7/100
- Best for Expats#840.8/100
- Best for Dental Implantsnot ranked
- Best for Emergency Dental Care#443.5/100
- Best Price Transparency#825.5/100
- Best English-speaking Clinics#844/100
- Best for Families / Children#543.8/100
- Sleep Dentistry (GA / deep sedation)not ranked
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ? General anaesthesia / deep sedation (sleep dentistry) — Not verified
Summary
Clinic on KN 33 St in Nyarugenge run by the Philippine-trained dental surgeon Dr. Flocerfida Vida Pineda, on the Government of Rwanda's Military Medical Insurance panel of accredited private dental clinics. Six bookable treatments have their own pages and an insurance page is published, but the public review record is the lowest-rated of the Kigali clinics on this list and turns repeatedly on cost transparency.
Strengths
No categories reached the strength threshold (80%).
Weaknesses
- Price Transparency: 0 of 15 verifiable points (missing: prices or price ranges published; cleaning price listed; filling price listed; crown price listed; implant price listed; consultation price listed; x-ray / imaging price listed)
- Reputation & Reviews: 8 of 20 verifiable points (missing: no recurring complaints; tripAdvisor presence; other review platforms)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
15 / 20
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✓ | Has a working website [s1] | 4/4 |
| ✗ | Dentist names listed The clinic publishes no team or dentist page: its whole navigation is Home, Services, Insurance, Location and Feedback Form, and none of the six service pages names a practitioner. The founder's name is on record through the register and a practitioner directory, not through the clinic's own channel. [s1] [s2] | 0/3 |
| ✗ | Dentist specializations listed No practitioner and therefore no qualification is published on any of the clinic's own pages. [s1] [s2] | 0/2 |
| ✓ | Real clinic photos The clinic’s home page opens on a photograph of its own reception — the wooden front desk, the pendant lamps above it, the framed notice board and the plants — published under the file name "Front Desk", rather than on stock imagery. [s1] | 2/2 |
| ✓ | Service list published Six bookable treatments, each with its own page: general checkup, crowns and bridges, paediatric dentistry, root-canal treatment, orthodontic treatment and emergency. [s2] | 3/3 |
| ✓ | Clear contact details Phone, e-mail and street address published on every service page and in the site footer. [s3] | 2/2 |
| ✓ | English website version [s1] | 2/2 |
| ✓ | Address and map published Street address published by the clinic; pin read from the live Google place page. [s3] [gmp1] | 2/2 |
Price Transparency
0 / 15
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
| ✗ | Prices or price ranges published The six booking pages publish a duration and a description but no price; the site has no fee page. Two separate reviewers say prices were not given before treatment. [s2] [s3] | 0/3 |
| ✗ | Cleaning price listed All six of the clinic's booking-service pages read; each gives a duration and short description, no price. [pineda-dental-clinic-kigali-deepen-6] | 0/2 |
| ✗ | Filling price listed No filling-specific page or price exists among the six service pages or homepage. [pineda-dental-clinic-kigali-deepen] | 0/2 |
| ✗ | Crown price listed Crowns & Bridges page read; description only, no price. [pineda-dental-clinic-kigali-deepen-2] | 0/2 |
| ✗ | Implant price listed No dedicated implant page or price exists on the site; the word "implant" does not appear on any of the six service pages or the homepage. [pineda-dental-clinic-kigali-deepen-7] | 0/2 |
| ✗ | Consultation price listed General Checkup page (the closest equivalent to a consultation) gives no fee. [pineda-dental-clinic-kigali-deepen-8] | 0/2 |
| ✗ | X-ray / imaging price listed X-rays are mentioned as part of the general checkup with no separate or included price stated. [pineda-dental-clinic-kigali-deepen-9] | 0/2 |
Reputation & Reviews
8 / 20
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ◐ | Google rating (Bayesian-adjusted) as of 2026-09-25 [pineda-dental-clinic-kigali-deepen-5] | 1/6 |
| ◐ | Google review volume as of 2026-09-25 [pineda-dental-clinic-kigali-deepen-5] | 0.5/3 |
| ◐ | Review recency The newest review Google renders on the place page is 6 months old; the visible sample runs from 6 months to 2 years. [gmp1] | 1.5/3 |
| ✓ | Clinic responds to reviews The clinic has replied to critical reviews, including a one-star one, directing the reviewer to its administration team. [gmp1] | 2/2 |
| ✗ | No recurring complaints Cost transparency is a repeated theme in the published review record. Three reviewers, each with an exact date on their review and none of them the same account, describe the same thing: on 2024-09-09, "the charges were not clearly explained. I felt pressured to agree to costly treatments without a transparent breakdown of the costs"; on 2025-05-23, "You took all my money without delivering what we had agreed upon, wasting both my time and trust"; and on 2026-02-10, an appointment booked for 08:00 and started at 08:45, two alternative procedures proposed and a single invoice issued in place of the separate costed quotes the patient asked for. That spans seventeen months. Separately from it, two further reviewers - on 2025-07-07 and 2026-02-18 - describe treatment they say had to be redone. The star histogram on the same listing is seven one-star, two two-star, three four-star and six five-star: half of the eighteen-review base sits at two stars or below, which is where these accounts come from. [gmp1] | 0/2 |
| ✓ | No suspicious review patterns The distribution is heavily negative and the wording, dates and accounts all differ; nothing suggests manipulation in either direction. [gmp1] | 2/2 |
| ✓ | Active Facebook presence The clinic's own homepage links to its Facebook page. [pineda-dental-clinic-kigali-deepen-10] | 1/1 |
| ✗ | TripAdvisor presence TripAdvisor search returns no match for this clinic; no TripAdvisor link on its site or Google listing. [pineda-dental-clinic-kigali-deepen-3] | 0/0.5 |
| ✗ | Other review platforms No profile found on WhatClinic, Dental Departures, Bookimed, RwandaYP or Trustpilot (checked 2026-10-02). [pineda-dental-clinic-kigali-deepen-11] [pineda-dental-clinic-kigali-deepen-12] [pineda-dental-clinic-kigali-deepen-13] [pineda-dental-clinic-kigali-deepen-14] [pineda-dental-clinic-kigali-deepen-15] | 0/0.5 |
Medical Infrastructure
9 / 15
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ✓ | On-site X-ray The clinic's own general-checkup page describes the visit as including cleaning and X-rays. [s2] | 2/2 |
| ? | CBCT (3D imaging) | 0/2 |
| ? | Implantology | 0/2 |
| ✓ | Orthodontics Own orthodontic-treatment booking page. [s2] | 2/2 |
| ✓ | Oral surgery Surgery is listed among the clinic's services [pineda-dental-clinic-kigali-deepen-4] | 2/2 |
| ✓ | Pediatric dentistry Own paediatric-dentistry booking page. [s2] | 1.5/1.5 |
| ✓ | Emergency care Own emergency booking page: "Toothache? Swelling? Broken tooth? Filling came out? We'll see you!" [s2] | 1.5/1.5 |
| ? | Works with international patients | 0/2 |
Communication & Service
5 / 10
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ✗ | WhatsApp / LINE available Raw HTML of the homepage and all six service pages was checked; the only "WhatsApp" string is an unrelated Wix platform feature flag, not a contact link. [s1] | 0/2 |
| ? | Response speed | 0/1.5 |
| ✓ | English spoken [s1] | 2.5/2.5 |
| ✓ | Pre-visit consultation possible Every service page carries the clinic's own online "Request to book" action. [s2] | 1.5/1.5 |
| ✓ | Clear service explanations Each bookable treatment carries its own plain-language description. [s2] | 1/1 |
| ✗ | Convenient opening hours The clinic publishes Monday to Thursday 08:00–18:00 and Friday 08:00–15:30 on its own homepage: no evening and no weekend opening. Its own Google Business profile, read 2026-09-11, publishes a different and partly impossible week - Monday to Thursday 08:00–17:00, Friday 08:00 to 03:00, Saturday closed and Sunday 08:00–17:00. The Friday entry cannot describe a dental clinic's opening hours, so that grid is not treated as a reliable statement of when the practice is open, and the criterion rests on the week the clinic maintains on the site through which it takes bookings. The disagreement is recorded rather than scored either way. [s1] [gmp1] | 0/1.5 |
AI & Search Visibility
5 / 10
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Rwanda", "English speaking dentist Rwanda", "dental implants Rwanda", "emergency dentist Rwanda", "Rwanda dental clinic for expats".
| ✗ | Mentioned for: best dentist Rwanda Web search first page for "best dentist Kigali Rwanda" read on 2026-09-10 (the AI-visibility run for Rwanda). [sqa] | 0/1 |
| ✗ | Mentioned for: English speaking dentist Rwanda Web search first page for "English speaking dentist Kigali" read on 2026-09-10 (the AI-visibility run for Rwanda). [sqb] | 0/1 |
| ✗ | Mentioned for: dental implants Rwanda Web search first page for "dental implants Kigali" read on 2026-09-10 (the AI-visibility run for Rwanda). [sqc] | 0/1 |
| ✓ | Mentioned for: emergency dentist Rwanda Web search first page for "emergency dentist Kigali" read on 2026-09-10 (the AI-visibility run for Rwanda). The clinic's own emergency service page ranks 7th. [sqd] | 1/1 |
| ✗ | Mentioned for: Rwanda dental clinic for expats Web search first page for "Kigali dental clinic for expats" read on 2026-09-10 (the AI-visibility run for Rwanda). [sqe] | 0/1 |
| ✓ | Structured data on website A schema.org JSON-LD block is served, but only the generic WebSite entity the site builder emits — no Dentist or LocalBusiness entity. [s1] | 1.5/1.5 |
| ◐ | Google indexing quality The clinic's own site holds rank 1 and two further places, but most of the first page is its Facebook page, a business-news article, a health portal and directory copies rather than its own pages. [giq1] | 1/2 |
| ✓ | Dedicated service pages Six separate /service-page/… pages. [s2] | 1.5/1.5 |
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: not checked against public sources yet — unverified, no penalty
Dentists & professional licences
| Dentist | Specialization | Licence No. | Notes |
|---|---|---|---|
| Flocerfida Vida Pineda [reg1] [pineda-dental-clinic-kigali-rmdc-6443-2080] | Dental surgeon | RMDC 6443 - 2080 | Registration number in the Rwanda Medical and Dental Council register of licensed doctors and dentists for June 2021 – July 2022, which lists this practitioner as a dental surgeon; it is the newest edition the council publishes (checked 30 September 2026). |
Red Flags
- medium Recurring communication complaints (-3 pts) — Three dated reviews by three different reviewers on the clinic's own Google listing, spread over seventeen months, describe the same subject: what treatment would cost and whether that was explained before it began. One (2024-09-09) writes that "the charges were not clearly explained" and that she "felt pressured to agree to costly treatments without a transparent breakdown of the costs"; a second (2025-05-23) writes "You took all my money without delivering what we had agreed upon"; a third (2026-02-10) booked an appointment for 08:00, was seen at 08:45, was offered two alternative procedures and received one invoice covering both instead of the separate costed quotes he had asked for. The quotations and their dates are on this card, in the note to the recurring-complaints criterion. Recorded at medium rather than low severity because the pattern is neither thin nor stale: seven of the eighteen reviews are one star and two more are two stars, the heaviest negative tail of any clinic in this index, the clinic carries the lowest published rating in it, and the most recent of the three accounts is seven months old. The practice does answer criticism - one of the three drew an apology from the owner on the day it was posted - which is credited separately under the criterion for answering reviews. [gmp1]
- low No dentists identified anywhere (-2 pts) — No dentist names published (derived from data).
Red-flag penalty applied: -5 points (capped at -20).
Data We Could Not Verify
- Medical Infrastructure: CBCT (3D imaging)
- Medical Infrastructure: Implantology
- Medical Infrastructure: Works with international patients
- Communication & Service: Response speed
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://www.pinedadentalclinic.com/ |
|---|---|
| Phone | +250 788 564 377 |
| https://www.facebook.com/PDCKigali/ | |
| Google Maps | Map listing |
| Address | 15 KN 33 St, Nyarugenge, Kigali, Rwanda |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://www.pinedadentalclinic.com/ | The sole "WhatsAppNotification" string found is part of the site builder's restaurant-module configuration, not a wa.me contact link | 2026-09-24 |
| s2 | https://www.pinedadentalclinic.com/service-page/general-checkup | Bookable service pages with descriptions and durations; the sitemap lists all six (general checkup, crowns and bridges, paediatric dentistry, root-canal treatment, orthodontic treatment, emergency) and none carries a price | 2026-09-24 |
| s3 | https://www.pinedadentalclinic.com/booking-services-sitemap.xml | The clinic's own list of bookable service pages and their last-modified dates | 2026-09-10 |
| gmp1 | https://www.google.com/maps/place/?q=place_id:ChIJ_Ujw8J2m3BkRxYcG7… | Live Google place page: rating, review count, review dates and text, owner replies, pin coordinates, phone, website link | 2026-09-10 |
| mmi1 | https://www.mmi.gov.rw/partners/private-health-facilities/dental-cl… | Military Medical Insurance (MMI, Government of Rwanda) list of accredited private dental clinics with district and sector — a payer panel, not an operating licence | 2026-09-10 |
| reg1 | https://rmdc.rw/IMG/pdf/licensed_mds_october_2021.pdf | Rwanda Medical and Dental Council — static register of licensed doctors and dentists, document period June 2021 – July 2022; downloaded and read in full (614,171 bytes, matching Content-Length) | 2026-09-10 |
| reg2 | https://licensing.moh.gov.rw/check-validity | Ministry of Health Private Health Facilities Licensing Platform — verify-by-licence-number only, no name or city search, no public list of licensed facilities | 2026-09-10 |
| sqa | search:best dentist Kigali | AI/search visibility scout — best dentist Kigali | 2026-09-10 |
| sqb | search:English speaking dentist Kigali | AI/search visibility scout — English speaking dentist Kigali | 2026-09-10 |
| sqc | search:dental implants Kigali | AI/search visibility scout — dental implants Kigali | 2026-09-10 |
| sqd | search:emergency dentist Kigali | AI/search visibility scout — emergency dentist Kigali | 2026-09-10 |
| sqe | search:Kigali dental clinic for expats | AI/search visibility scout — Kigali dental clinic for expats | 2026-09-10 |
| giq1 | search:"Pineda Dental Clinic" Kigali | Own-name search: own site at rank 1 among Facebook, a business-news article, a health portal and directory copies; a practitioner directory entry for Flocerfida Pineda, dental surgeon in Kigali | 2026-09-10 |
| pineda-dental-clinic-kigali-deepen | https://www.pinedadentalclinic.com/service-page/root-canal-treatment | Root Canal Treatment page and the site's other five service pages carry no price figures | 2026-09-24 |
| pineda-dental-clinic-kigali-deepen-2 | https://www.pinedadentalclinic.com/service-page/crowns-bridges | "Our solution to your missing and damaged teeth..." — no price given | 2026-09-24 |
| pineda-dental-clinic-kigali-deepen-3 | https://www.tripadvisor.com/TypeAheadJson?action=API&query=Pineda%2… | TripAdvisor's own search returned 12 results: all unrelated dental clinics abroad; none in Rwanda | 2026-09-24 |
| pineda-dental-clinic-kigali-deepen-4 | https://www.pinedadentalclinic.com/book-a-session | Services page: "Fillings · Whitening · Veneers · Surgery · And more - Book Now" | 2026-09-24 |
| pineda-dental-clinic-kigali-deepen-5 | https://www.google.com/maps?cid=15979965620267943877&hl=en | Google listing 2026-09-25: 3.1 from 17 reviews; histogram 5★ 6 / 4★ 3 / 3★ 0 / 2★ 2 / 1★ 6 | 2026-09-24 |
| pineda-dental-clinic-kigali-deepen-6 | https://www.pinedadentalclinic.com/service-page/general-checkup | General Checkup page description: "An extensive wellness visit that includes cleaning, X-rays, and a personalized exam" — no price shown | 2026-09-24 |
| pineda-dental-clinic-kigali-deepen-7 | https://www.pinedadentalclinic.com/ | Home, services page and all six service pages read: no implant service or price | 2026-09-24 |
| pineda-dental-clinic-kigali-deepen-8 | https://www.pinedadentalclinic.com/service-page/general-checkup | General Checkup page description carries no price | 2026-09-24 |
| pineda-dental-clinic-kigali-deepen-9 | https://www.pinedadentalclinic.com/service-page/general-checkup | "...includes cleaning, X-rays, and a personalized exam" — no price attached | 2026-09-24 |
| pineda-dental-clinic-kigali-deepen-10 | https://www.pinedadentalclinic.com/ | Homepage links to https://www.facebook.com/PDCKigali | 2026-09-24 |
| pineda-dental-clinic-kigali-rmdc-6443-2080 | https://rmdc.rw/IMG/pdf/licensed_mds_october_2021.pdf | Rwanda Medical and Dental Council register of licensed doctors and dentists, edition June 2021 - July 2022 (the only edition rmdc.rw publishes), read in full: row 1657, registration 6443 - 2080, FLOCERFIDA VIDA PINEDA, qualification Dental Surgeon. | 2026-09-30 |
| pineda-dental-clinic-kigali-deepen-11 | https://www.whatclinic.com/dentists/rwanda | WhatClinic: its Rwanda dentist page reads "No information on Dentists in Rwanda", and none of the 22,054 dentist profiles in its profile sitemaps is in Rwanda — no profile for this clinic (checked 2026-10-02) | 2026-10-02 |
| pineda-dental-clinic-kigali-deepen-12 | https://www.dentaldepartures.com/dentists/rwanda | Dental Departures: its Rwanda page returns "not found" and its clinic search does not recognise Rwanda, Kigali or Huye as a location — no clinic listed there (checked 2026-10-02) | 2026-10-02 |
| pineda-dental-clinic-kigali-deepen-13 | https://bookimed.com/clinics/country=rwanda/ | Bookimed: its Rwanda clinic page has been removed ("410 — Page removed"), and none of the 2,127 clinic pages in its clinic sitemap is in Rwanda (checked 2026-10-02) | 2026-10-02 |
| pineda-dental-clinic-kigali-deepen-14 | https://www.rwandayp.com/category/dentists | RwandaYP (Rwanda Yellow Pages): its dentist category (1 listings declared; all 1 page read, 1 listings) has no listing with this clinic's name, address or phone — its one entry is Kigali Adventist Dental Clinic (checked 2026-10-02) | 2026-10-02 |
| pineda-dental-clinic-kigali-deepen-15 | https://www.trustpilot.com/review/pinedadentalclinic.com | Trustpilot: no company page for pinedadentalclinic.com ("Whoops! … could not be found", checked 2026-10-02) | 2026-10-02 |
Change History
| Date | Change |
|---|---|
| 2026-10-02 | Platform presence checked 2026-10-02: no profile on WhatClinic, Dental Departures, Bookimed, RwandaYP or Trustpilot. |
| 2026-09-24 | Re-read on 2026-09-24 and 2026-09-25: the clinic's homepage, services page and all six of its service pages, plus its Google listing. Recorded: no price for any treatment; surgery listed among the services; Facebook page linked from the site; no WhatsApp/Line contact found; no TripAdvisor listing found. Google 3.1 from 17 reviews. |
| 2026-09-11 | Editorial review of the licence column: each registration now shows the registration number the Rwanda Medical and Dental Council register carries for the practitioner, and the description of the register itself - its edition, its size and the name spelling it uses - moved out of the identifier field, where it was printed in full on this page. The register, its edition and the reading remain cited as the source of the number. |
| 2026-09-11 | Editorial review of the review record, against the live listing on 2026-09-11. The three reviews about undisclosed costs now carry their exact dates and run from 2024-09-09 to 2026-02-10, and a recurring-communication-complaints flag is recorded on that pattern at medium severity. The opening-hours note now discloses that the clinic's Google Business profile publishes a different week from its own site, one containing a Friday entry that cannot describe opening hours; the criterion continues to rest on the week the clinic maintains on its booking site. |
| 2026-09-11 | Browser reading of the clinic’s own home page (2026-09-11) for the real-photo criterion: the page opens on a photograph of the clinic’s own reception. |
| 2026-09-10 | Adversarial verification. Google place page re-read live: 2.9 from 18 reviews, newest 6 months, and every quoted complaint reproduces word for word on the page, including the 8:45 start, the single invoice covering two alternative procedures, "the charges were not clearly explained… I felt pressured to agree to costly treatments" and "you took all my money without delivering what we had agreed upon" — recurringComplaints stands. The owner reply directing a one-star reviewer to admin@pinedadentalclinic.com also reproduces. convenientHours filled from the hours the clinic publishes on its own homepage. Sweep 2: the search: pseudo-source was removed from the doctor's citation. |
| 2026-09-10 | Initial data collection: the clinic site, its service sitemap and two service pages read; live Google place page read for rating, review count, review dates and text, owner replies and pin; MMI accredited-dental-clinic panel checked; the clinic's namesake dental surgeon found in the RMDC register snapshot; five canonical visibility queries taken from the AI-visibility file. |
A question or a correction?
Have a question, a suggestion, or a correction to this page? Get in touch — we read every message. Verified data corrections are reviewed against sources and applied with a public change-history entry.