URBAN Dental Clinic, Kigali
According to our open methodology, this clinic scored 23.6/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #10 of 11 ranked clinics · Last checked: 11 September 2026
23.6/100
Positions by Rating Profile
- Overall Transparency & Trust#1023.6/100
- Best for Expats#928.5/100
- Best for Dental Implantsnot ranked
- Best for Emergency Dental Carenot ranked
- Best Price Transparency#917.9/100
- Best English-speaking Clinics#933/100
- Best for Families / Childrennot ranked
- Sleep Dentistry (GA / deep sedation)not ranked
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ? General anaesthesia / deep sedation (sleep dentistry) — Not verified
Summary
Dental clinic in the Town Center Building on KN 2 St in central Nyarugenge, next to Centenary House. It publishes no website: its Google Business profile is the channel it maintains itself, and it is a claimed one — the clinic uploaded the listing's own photographs, among them its reception desk under an illuminated tooth-shaped sign, and answers reviews there. The profile publishes weekday opening to 20:00 and a full Saturday, an unusually long week for a Kigali practice. Its published record is 4.7 from twenty reviews (September 2026); the one critical review among them, from a reviewer with a long review history, is about consultation charges not being disclosed in advance, and the clinic has not answered it.
Strengths
No categories reached the strength threshold (80%).
Weaknesses
- Information Transparency: 6 of 18 verifiable points (missing: has a working website; dentist names listed; dentist specializations listed; service list published)
- AI & Search Visibility: 0 of 7 verifiable points (missing: mentioned for: best dentist Rwanda; mentioned for: English speaking dentist Rwanda; mentioned for: dental implants Rwanda; mentioned for: emergency dentist Rwanda; mentioned for: Rwanda dental clinic for expats; google indexing quality)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
6 / 20
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✗ | Has a working website No site of its own: the clinic's Google Business profile, read twice on 2026-09-11, carries no website link and the clinic publishes no domain on it. [gmp1] | 0/4 |
| ✗ | Dentist names listed Neither the clinic's Facebook page (intro, category, details, contacts) nor its Google listing names a practising dentist [urban-dental-clinic-kigali-deepen] [urban-dental-clinic-kigali-deepen-8] | 0/3 |
| ✗ | Dentist specializations listed No dentist is named on the clinic's Facebook page or Google listing, so no qualification is stated; the page category Orthodontist is not a named dentist's specialty [urban-dental-clinic-kigali-deepen] [urban-dental-clinic-kigali-deepen-8] | 0/2 |
| ✓ | Real clinic photos The listing carries four items, three of them uploaded by the business itself in March 2021, and they were downloaded and looked at on 2026-09-11. One is the clinic's own reception desk, an illuminated white counter carrying a tooth-logo plaque; another is a video captioned with the clinic's name. A fourth, contributed by a visitor in April 2024, shows two clinicians in white coats treating a patient in the chair under an operating light. These are the premises, not stock imagery. [gmp1] | 2/2 |
| ✗ | Service list published The Facebook page says only that the clinic offers "pain-free dentistry among many other specialities" and has no services section; the Google listing gives only its category [urban-dental-clinic-kigali-deepen] [urban-dental-clinic-kigali-deepen-8] | 0/3 |
| ✓ | Clear contact details Telephone number and a building-level address — the Town Center Building on KN 2 St, next to Centenary House — published on the clinic's own Google Business profile. [gmp1] | 2/2 |
| ? | English website version | 0/2 |
| ✓ | Address and map published Building, street and pin from the live Google place record. The building named on the listing is the same one the clinic's Facebook page gives as its address. [gmp1] | 2/2 |
Price Transparency
0 / 15
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
| ? | Prices or price ranges published | 0/3 |
| ? | Cleaning price listed | 0/2 |
| ? | Filling price listed | 0/2 |
| ? | Crown price listed | 0/2 |
| ? | Implant price listed | 0/2 |
| ? | Consultation price listed | 0/2 |
| ? | X-ray / imaging price listed | 0/2 |
Reputation & Reviews
11 / 20
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ◐ | Google rating (Bayesian-adjusted) as of 2026-09-30 [urban-dental-clinic-kigali-deepen-10] | 4/6 |
| ◐ | Google review volume as of 2026-09-30; previously 17 [urban-dental-clinic-kigali-deepen-10] | 1/3 |
| ✓ | Review recency Newest Google review is dated 2026-09-28 (listing read 2026-09-30). [urban-dental-clinic-kigali-deepen-10] | 3/3 |
| ? | Clinic responds to reviews Owner replies appear only on older reviews (latest 2025-06-02); none of the 5 reviews from the last 12 months read carries one. [urban-dental-clinic-kigali-deepen-14] | 0/2 |
| ✓ | No recurring complaints No recurring complaints: the star histogram (1★ 1 / 2★ 0 / 3★ 0 / 4★ 2 / 5★ 17) has a single review below three stars, about consultation charges not disclosed in advance, so no complaint repeats [urban-dental-clinic-kigali-deepen-10] | 2/2 |
| ? | No suspicious review patterns Four five-star reviews fall on 2026-09-28 and 2026-09-30 (4 of the 22 reviews): two come from accounts with one review and two from accounts with hidden histories, with short generic praise and no repeated wording, so no second sign is established and the pattern stays open. [urban-dental-clinic-kigali-deepen-14] | 0/2 |
| ✓ | Active Facebook presence The clinic's own Facebook page, URBAN Dental Clinic Kigali, about 1,000 followers; its telephone and building match the Google listing [urban-dental-clinic-kigali-deepen] | 1/1 |
| ✗ | TripAdvisor presence TripAdvisor search returns no Rwanda result for this name; no TripAdvisor link on its Google listing. [urban-dental-clinic-kigali-deepen-2] | 0/0.5 |
| ✗ | Other review platforms No profile found on WhatClinic, Dental Departures, Bookimed or RwandaYP (checked 2026-10-02). [urban-dental-clinic-kigali-deepen-9] [urban-dental-clinic-kigali-deepen-11] [urban-dental-clinic-kigali-deepen-12] [urban-dental-clinic-kigali-deepen-13] | 0/0.5 |
Medical Infrastructure
0 / 15
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ? | On-site X-ray | 0/2 |
| ? | CBCT (3D imaging) | 0/2 |
| ? | Implantology | 0/2 |
| ? | Orthodontics | 0/2 |
| ? | Oral surgery | 0/2 |
| ? | Pediatric dentistry | 0/1.5 |
| ? | Emergency care | 0/1.5 |
| ? | Works with international patients | 0/2 |
Communication & Service
6 / 10
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ✓ | WhatsApp / LINE available The clinic's Facebook page carries a WhatsApp contact button [urban-dental-clinic-kigali-deepen] | 2/2 |
| ? | Response speed | 0/1.5 |
| ✓ | English spoken The clinic's Facebook page is written in English and lists English, French and Swahili as its languages [urban-dental-clinic-kigali-deepen] | 2.5/2.5 |
| ? | Pre-visit consultation possible | 0/1.5 |
| ? | Clear service explanations | 0/1 |
| ✓ | Convenient opening hours The clinic publishes Monday to Friday 08:00–20:00 and Saturday 08:00–18:00, with Sunday closed, on its own Google Business profile, read 2026-09-11. The listing is the clinic's own: it carries photographs uploaded by the business and replies written by the owner. Evening opening on every weekday and a full Saturday are what earn the criterion. [gmp1] | 1.5/1.5 |
AI & Search Visibility
0 / 10
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Rwanda", "English speaking dentist Rwanda", "dental implants Rwanda", "emergency dentist Rwanda", "Rwanda dental clinic for expats".
| ✗ | Mentioned for: best dentist Rwanda Not present in the top web results for "best dentist Kigali, Rwanda" on 2026-09-24. [urban-dental-clinic-kigali-deepen-3] | 0/1 |
| ✗ | Mentioned for: English speaking dentist Rwanda Not present in the top web results for "English speaking dentist Kigali, Rwanda" on 2026-09-24. [urban-dental-clinic-kigali-deepen-4] | 0/1 |
| ✗ | Mentioned for: dental implants Rwanda Not present in the top web results for "dental implants Kigali, Rwanda" on 2026-09-24. [urban-dental-clinic-kigali-deepen-5] | 0/1 |
| ✗ | Mentioned for: emergency dentist Rwanda Not present in the top web results for "emergency dentist Kigali, Rwanda" on 2026-09-24. [urban-dental-clinic-kigali-deepen-6] | 0/1 |
| ✗ | Mentioned for: Rwanda dental clinic for expats Not present in the top web results for "Kigali, Rwanda dental clinic for expats" on 2026-09-24. [urban-dental-clinic-kigali-deepen-7] | 0/1 |
| ? | Structured data on website The clinic operates no website, so there is nothing on which structured data could exist. | 0/1.5 |
| ✗ | Google indexing quality The clinic has no website of its own; a name-and-city web search on 2026-10-05 lists only directory, news and third-party pages. [urban-dental-clinic-kigali-av4] | 0/2 |
| ? | Dedicated service pages The clinic operates no website. | 0/1.5 |
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: not checked against public sources yet — unverified, no penalty
Dentists & professional licences
No published dentist roster is recorded for this clinic yet — unverified, no penalty.
Red Flags
- low No dentists identified anywhere (-2 pts) — No dentist names published (derived from data).
Red-flag penalty applied: -2 points (capped at -20).
Data We Could Not Verify
- Information Transparency: English website version
- Price Transparency: Prices or price ranges published
- Price Transparency: Cleaning price listed
- Price Transparency: Filling price listed
- Price Transparency: Crown price listed
- Price Transparency: Implant price listed
- Price Transparency: Consultation price listed
- Price Transparency: X-ray / imaging price listed
- Reputation & Reviews: Clinic responds to reviews
- Reputation & Reviews: No suspicious review patterns
- Medical Infrastructure: On-site X-ray
- Medical Infrastructure: CBCT (3D imaging)
- Medical Infrastructure: Implantology
- Medical Infrastructure: Orthodontics
- Medical Infrastructure: Oral surgery
- Medical Infrastructure: Pediatric dentistry
- Medical Infrastructure: Emergency care
- Medical Infrastructure: Works with international patients
- Communication & Service: Response speed
- Communication & Service: Pre-visit consultation possible
- Communication & Service: Clear service explanations
- AI & Search Visibility: Structured data on website
- AI & Search Visibility: Dedicated service pages
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Phone | +250 788 200 730 |
|---|---|
| https://www.facebook.com/UrbandcRW | |
| Google Maps | Map listing |
| Address | Town Center Building (TCB), KN 2 St, Kigali city centre, Nyarugenge, Kigali, Rwanda |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| gmp1 | https://www.google.com/maps?cid=2499349042398948341 | Live Google place record, read twice on 2026-09-11: name, "Dental clinic" category, the address "NEXT TO CENTERNARY HOUSE AND SIMBA, KN 2ST KIGALI CITY CENTER IN TCB BUILDING", telephone +250 788 200 730, pin coordinates, rating 4.5 from 11 reviews, the star histogram 1/0/0/1/9, the full weekly hours grid, four photo entries with their uploader channel and upload dates, and five reviews shown with exact timestamps, texts, reviewer account histories and owner replies. No website link. | 2026-09-11 |
| mmi1 | https://www.mmi.gov.rw/partners/private-health-facilities/dental-cl… | Military Medical Insurance (MMI, Government of Rwanda) list of accredited private dental clinics with district and sector — a payer panel, not an operating licence. Read 2026-09-11: the panel names other Kigali practices but not this clinic. | 2026-09-11 |
| reg2 | https://licensing.moh.gov.rw/check-validity | Ministry of Health Private Health Facilities Licensing Platform — verify-by-licence-number only, no name or city search, no public list of licensed facilities. | 2026-09-10 |
| urban-dental-clinic-kigali-deepen-2 | https://www.tripadvisor.com/TypeAheadJson?action=API&query=URBAN%20… | TripAdvisor's own search returned 12 results: generic Kigali hotels named "Urban" and unrelated dental clinics abroad; no match for this clinic | 2026-09-24 |
| urban-dental-clinic-kigali-deepen-3 | search:best dentist Kigali, Rwanda | Web search on 2026-09-24: results 1–10 were rumadventist.org, facebook.com, en.wikipedia.org (x3), royalclinic.rw, smileavenue.rw, dentistkigalitown.com, greendentclinic.com, jubileedentalclinic.rw; the clinic's site and name were not among them. | 2026-09-24 |
| urban-dental-clinic-kigali-deepen-4 | search:English speaking dentist Kigali, Rwanda | Web search on 2026-09-24: results 1–10 were en.wikipedia.org (x6), dentistkigalitown.com, afridoctor.com, mmi.gov.rw, devamc.com; the clinic's site and name were not among them. | 2026-09-24 |
| urban-dental-clinic-kigali-deepen-5 | search:dental implants Kigali, Rwanda | Web search on 2026-09-24: results 1–9 were dentrw.vercel.app, dentrw.hbapte.com, jubileedentalclinic.rw (x2), smileavenue.rw, royalclinic.rw, rwandadispatch.com, adaclinicltd.com, jubileedentalclinic.com; the clinic's site and name were not among them. | 2026-09-24 |
| urban-dental-clinic-kigali-deepen-6 | search:emergency dentist Kigali, Rwanda | Web search on 2026-09-24: results 1–10 were en.wikipedia.org (x4), rw.usembassy.gov, lifecare.rw (x2), royalclinic.rw, dentrw.hbapte.com, smileavenue.rw; the clinic's site and name were not among them. | 2026-09-24 |
| urban-dental-clinic-kigali-deepen-7 | search:Kigali, Rwanda dental clinic for expats | Web search on 2026-09-24: results 1–9 were rumadventist.org, mmi.gov.rw, en.wikipedia.org (x4), rw.usembassy.gov, smileavenue.rw, devamc.com; the clinic's site and name were not among them. | 2026-09-24 |
| urban-dental-clinic-kigali-deepen | https://www.facebook.com/UrbandcRW | Facebook page "URBAN Dental Clinic Kigali" read on 2026-09-30: about 1,000 followers, category Orthodontist; intro "Welcome to URBAN DENTAL CLINIC, located in Kigali City Center, in the Town Center Building (TCB), 5th Floor, Next to Centenary House and Simba"; telephone +250 788 200 730, the same as on the clinic's Google listing; a WhatsApp contact button; languages English, French and Swahili. The intro, category, details and contact sections name no dentist and list no treatments or prices, and the page has no services section; its website link, a Google-hosted business page, returns not found. | 2026-09-30 |
| urban-dental-clinic-kigali-deepen-8 | https://www.google.com/maps?cid=2499349042398948341&hl=en | Google listing read on 2026-09-30: the business publishes its name, the category Dental clinic, address, telephone, weekly hours and photos; no website, no practitioner and no prices. | 2026-09-30 |
| urban-dental-clinic-kigali-deepen-10 | https://www.google.com/maps?cid=2499349042398948341&hl=en | Google listing read on 2026-09-30: rating 4.7 from 20 reviews; star histogram 1★ 1 / 2★ 0 / 3★ 0 / 4★ 2 / 5★ 17; newest review dated 2026-09-28, and four of the five newest are dated 25 to 28 September 2026, three of them on 28 September; the one 1★ review (2025-07-08) is about consultation charges not disclosed in advance; none of the five newest reviews carries an owner reply, and the newest owner reply read is dated 2025-06-02. | 2026-09-30 |
| urban-dental-clinic-kigali-deepen-9 | https://www.whatclinic.com/dentists/rwanda | WhatClinic: its Rwanda dentist page reads "No information on Dentists in Rwanda", and none of the 22,054 dentist profiles in its profile sitemaps is in Rwanda — no profile for this clinic (checked 2026-10-02) | 2026-10-02 |
| urban-dental-clinic-kigali-deepen-11 | https://www.dentaldepartures.com/dentists/rwanda | Dental Departures: its Rwanda page returns "not found" and its clinic search does not recognise Rwanda, Kigali or Huye as a location — no clinic listed there (checked 2026-10-02) | 2026-10-02 |
| urban-dental-clinic-kigali-deepen-12 | https://bookimed.com/clinics/country=rwanda/ | Bookimed: its Rwanda clinic page has been removed ("410 — Page removed"), and none of the 2,127 clinic pages in its clinic sitemap is in Rwanda (checked 2026-10-02) | 2026-10-02 |
| urban-dental-clinic-kigali-deepen-13 | https://www.rwandayp.com/category/dentists | RwandaYP (Rwanda Yellow Pages): its dentist category (1 listings declared; all 1 page read, 1 listings) has no listing with this clinic's name, address or phone — its one entry is Kigali Adventist Dental Clinic (checked 2026-10-02) | 2026-10-02 |
| urban-dental-clinic-kigali-deepen-14 | https://www.google.com/maps?cid=2499349042398948341&hl=en | Google listing "URBAN DENTAL CLINIC, KIGALI" (Dental clinic; NEXT TO CENTERNARY HOUSE AND SIMBA, KN 2ST KIGALI CITY CENTER IN TCB BUILDING, Rwanda), read 2026-10-02 in 3 review orders (lowest-rated first, newest first, most relevant first): 4.7 from 22 reviews (1★ 1 / 2★ 0 / 3★ 0 / 4★ 2 / 5★ 19); 11 distinct reviews read, dated 2022-02-13 to 2026-09-30, 5 with an owner reply. | 2026-10-02 |
| urban-dental-clinic-kigali-av4 | search:"URBAN Dental Clinic, Kigali" Kigali | Web search run on 2026-10-05 (English, US results) for the clinic's name and city: 10 results listed. no page of an own site: the results are architecture-competition pages about another Kigali dental centre, a hospital stomatology page and a UK travel-advice list. Listed: architecture-competition and news pages about the Hope Dental Center, a Nyarugenge hospital page and a UK list of Rwanda medical facilities. | 2026-10-05 |
Change History
| Date | Change |
|---|---|
| 2026-10-05 | Google indexing quality measured as poor after a name-and-city web search on 2026-10-05 (no website of its own, none listed). |
| 2026-10-02 | Platform presence checked 2026-10-02: no profile on WhatClinic, Dental Departures, Bookimed, RwandaYP. |
| 2026-09-30 | Re-read the clinic's Google listing on 2026-09-30: rating 4.7 from 20 reviews (previously 17), newest review dated 2026-09-28. Corrected: the absence of review manipulation is now unrated, since four of the five newest reviews arrived within four days, three of them on the same day; responding to reviews stays unverified, since the newest owner reply read dates from June 2025. The one critical review still stands alone, so no complaint repeats. |
| 2026-09-30 | Re-checked on 2026-09-30: found the clinic's Facebook page (URBAN Dental Clinic Kigali, same telephone and building as its Google listing) and read its intro, details and contact sections together with the Google listing. Recorded: the page address, a WhatsApp contact and English among the languages the clinic lists; no dentist named and no treatment list published. Still unverified: prices, since the page's posts and photos could not be read in full. |
| 2026-09-29 | Corrected 2026-09-29: clinic responds to reviews now unverified: only 5 reviews were checked for owner replies; dentist names listed, dentist specializations listed, service list published, published prices and the cleaning, filling, crown, implant, consultation and X-ray prices now unverified: the clinic has no website and its social page was not checked for this; Google rating 4.7 (was 4.6) and review count 17 (was 12) from the Google listing on 2026-09-26. |
| 2026-09-24 | Search visibility checked on 2026-09-24 for the five standard Kigali, Rwanda queries (general dentist recommendations, English-speaking dentist, dental implants, emergency dentist, dental clinic for expats): the clinic did not appear in the top results of any of them. |
| 2026-09-24 | Re-read on 2026-09-24 and 2026-09-25: the clinic's Google listing sorted by newest review, and a TripAdvisor name search. Recorded: Google 4.6 from 12 reviews, newest 2026-08-28; no price for any treatment, since the clinic has no website and its listing shows none; no TripAdvisor listing found. |
| 2026-09-11 | Added to the Rwanda Dental Transparency & Trust Index. The clinic was carded after it was confirmed on two independent channels: its own Google place record, read twice and carrying photographs the business uploaded itself and replies written by the owner, and a Facebook page under the clinic's name in Kigali whose published address is the same building the listing names. Its published record — 4.5 from eleven reviews, a weekly grid open to 20:00 and a full Saturday, and its own photographs of reception and of a treatment in progress — was read at the same time. |
A question or a correction?
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