Gentle Dental Clinic (Kigali)
According to our open methodology, this clinic scored 25.2/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #9 of 11 ranked clinics · Last checked: 10 September 2026
25.2/100
Positions by Rating Profile
- Overall Transparency & Trust#925.2/100
- Best for Expats#1027/100
- Best for Dental Implantsnot ranked
- Best for Emergency Dental Carenot ranked
- Best Price Transparency#1017.6/100
- Best English-speaking Clinics#1029.8/100
- Best for Families / Childrennot ranked
- Sleep Dentistry (GA / deep sedation)not ranked
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ? General anaesthesia / deep sedation (sleep dentistry) — Not verified
Summary
Downtown clinic in the Chic Building on KN 2 Ave, on the Government of Rwanda's Military Medical Insurance panel of accredited private dental clinics. It carries the largest public review base of any dental clinic in Kigali on this list and answers every review, but publishes no website of its own; its Google Business profile, titled "Kigali/ Gentle Dental Clinic", is its only own channel. Several patients describe multi-month orthodontic treatment there.
Strengths
No categories reached the strength threshold (80%).
Weaknesses
- Information Transparency: 6 of 18 verifiable points (missing: has a working website; dentist names listed; dentist specializations listed; service list published)
- Price Transparency: 0 of 3 verifiable points (missing: prices or price ranges published)
- AI & Search Visibility: 0 of 7 verifiable points (missing: mentioned for: best dentist Rwanda; mentioned for: English speaking dentist Rwanda; mentioned for: dental implants Rwanda; mentioned for: emergency dentist Rwanda; mentioned for: Rwanda dental clinic for expats; google indexing quality)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
6 / 20
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✗ | Has a working website No site of its own: the clinic's Google Business profile — its only own channel — carries no website link, and no domain the clinic operates turned up in an own-name search (recorded under googleIndexingQuality). [gmp1] | 0/4 |
| ✗ | Dentist names listed The Google Business profile — the clinic's only own channel — publishes name, address, phone and hours but no practitioner. Reviewers name "Dr. Evode", which is a patient's word and not a clinic publication. [gmp1] | 0/3 |
| ✗ | Dentist specializations listed No practitioner and therefore no qualification is published on the clinic's own channel. [gmp1] | 0/2 |
| ✓ | Real clinic photos Photographs on the clinic's Google Business listing, uploaded through Google's own merchant tools, show its treatment room and a dentist with a patient. [gentle-dental-clinic-kigali-deepen] | 2/2 |
| ✗ | Service list published The Google Business profile carries the category "Dental clinic" and nothing that amounts to a service list. [gmp1] | 0/3 |
| ✓ | Clear contact details Phone number and building-level address published on the clinic's own Google Business profile and consistent with the MMI panel entry. [gmp1] | 2/2 |
| ? | English website version | 0/2 |
| ✓ | Address and map published Building, street and pin from the live Google place page. [gmp1] | 2/2 |
Price Transparency
0 / 15
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
| ✗ | Prices or price ranges published Nothing resembling a price is published on the clinic's only own channel. [gmp1] | 0/3 |
| ? | Cleaning price listed | 0/2 |
| ? | Filling price listed | 0/2 |
| ? | Crown price listed | 0/2 |
| ? | Implant price listed | 0/2 |
| ? | Consultation price listed | 0/2 |
| ? | X-ray / imaging price listed | 0/2 |
Reputation & Reviews
12.5 / 20
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ◐ | Google rating (Bayesian-adjusted) Read live from the Google place page on 2026-09-10. The star histogram published on the same page is 31 five-star, 5 four-star, 1 three-star, 1 two-star and 1 one-star: it sums to the 39 the page reports and averages 4.64, which reproduces the published rating. [gmp1] | 4/6 |
| ◐ | Google review volume Read live from the Google place page on 2026-09-10. [gmp1] | 1/3 |
| ◐ | Review recency Newest Google review is dated 2026-06-17 (listing read 2026-09-26). [gentle-dental-clinic-kigali-gbp-2026-09-26] | 1.5/3 |
| ✓ | Clinic responds to reviews All eight reviews the review panel of the clinic’s Google listing renders carry a written reply from the owner. [gmp1] | 2/2 |
| ✓ | No recurring complaints The star histogram is thirty-one five-star, five four-star and one each at three, two and one star. Only two reviews in the base of thirty-nine sit below three stars, so they cannot by themselves make three dated complaints from different reviewers about the same thing, and none of the eight reviews the panel renders raises a complaint — four of them describe multi-month orthodontic treatment. The text of the two low reviews is not among what Google serves. [gmp1] | 2/2 |
| ✓ | No suspicious review patterns Reviews are spread from 2 months to a year, differ in wording and detail, and come from distinct accounts. [gmp1] | 2/2 |
| ? | Active Facebook presence No Facebook page of this clinic could be identified: the page "Gentle Dental Clinic" found under the name gives a Tanzanian address and phone (checked 2026-10-02). | 0/1 |
| ✗ | TripAdvisor presence TripAdvisor search returns no match for this clinic; no TripAdvisor link on its Google listing. [gentle-dental-clinic-kigali-deepen-2] | 0/0.5 |
| ✗ | Other review platforms No profile found on WhatClinic, Dental Departures, Bookimed or RwandaYP (checked 2026-10-02). [gentle-dental-clinic-kigali-deepen-3] [gentle-dental-clinic-kigali-deepen-4] [gentle-dental-clinic-kigali-deepen-5] [gentle-dental-clinic-kigali-deepen-6] | 0/0.5 |
Medical Infrastructure
2 / 15
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ? | On-site X-ray | 0/2 |
| ? | CBCT (3D imaging) | 0/2 |
| ? | Implantology | 0/2 |
| ✓ | Orthodontics Four separate patients describe months-long brace treatment at this clinic on its Google place page, one of them a check-up visit while travelling. The clinic publishes no service list of its own, so this rests on patient reports rather than a clinic publication. [gmp1] | 2/2 |
| ? | Oral surgery | 0/2 |
| ? | Pediatric dentistry | 0/1.5 |
| ? | Emergency care | 0/1.5 |
| ? | Works with international patients | 0/2 |
Communication & Service
4 / 10
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ? | WhatsApp / LINE available | 0/2 |
| ? | Response speed | 0/1.5 |
| ✓ | English spoken Several reviewers, including an international visitor, describe consultations conducted in English. [gmp1] | 2.5/2.5 |
| ? | Pre-visit consultation possible | 0/1.5 |
| ? | Clear service explanations | 0/1 |
| ✓ | Convenient opening hours The clinic publishes Monday to Friday 08:00–17:00 and Saturday 08:00–13:00 on its own Google Business profile, with Sunday closed, so Saturday is covered. The listing is the clinic’s own: Google offers no "Claim this business" action on it. [gmp1] | 1.5/1.5 |
AI & Search Visibility
0 / 10
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Rwanda", "English speaking dentist Rwanda", "dental implants Rwanda", "emergency dentist Rwanda", "Rwanda dental clinic for expats".
| ✗ | Mentioned for: best dentist Rwanda Web search first page for "best dentist Kigali Rwanda" read on 2026-09-10 (the AI-visibility run for Rwanda). [sqa] | 0/1 |
| ✗ | Mentioned for: English speaking dentist Rwanda Web search first page for "English speaking dentist Kigali" read on 2026-09-10 (the AI-visibility run for Rwanda). [sqb] | 0/1 |
| ✗ | Mentioned for: dental implants Rwanda Web search first page for "dental implants Kigali" read on 2026-09-10 (the AI-visibility run for Rwanda). [sqc] | 0/1 |
| ✗ | Mentioned for: emergency dentist Rwanda Web search first page for "emergency dentist Kigali" read on 2026-09-10 (the AI-visibility run for Rwanda). [sqd] | 0/1 |
| ✗ | Mentioned for: Rwanda dental clinic for expats Web search first page for "Kigali dental clinic for expats" read on 2026-09-10 (the AI-visibility run for Rwanda). [sqe] | 0/1 |
| ? | Structured data on website The clinic operates no website, so there is nothing on which structured data could exist. | 0/1.5 |
| ✗ | Google indexing quality The clinic owns none of the first fourteen results for its own name: they are a practitioner directory, its Google listing, the MMI panel page and unrelated pages. [giq1] | 0/2 |
| ? | Dedicated service pages The clinic operates no website. | 0/1.5 |
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: not checked against public sources yet — unverified, no penalty
Dentists & professional licences
No published dentist roster is recorded for this clinic yet — unverified, no penalty.
Red Flags
- low No dentists identified anywhere (-2 pts) — No dentist names published (derived from data).
Red-flag penalty applied: -2 points (capped at -20).
Data We Could Not Verify
- Information Transparency: English website version
- Price Transparency: Cleaning price listed
- Price Transparency: Filling price listed
- Price Transparency: Crown price listed
- Price Transparency: Implant price listed
- Price Transparency: Consultation price listed
- Price Transparency: X-ray / imaging price listed
- Reputation & Reviews: Active Facebook presence
- Medical Infrastructure: On-site X-ray
- Medical Infrastructure: CBCT (3D imaging)
- Medical Infrastructure: Implantology
- Medical Infrastructure: Oral surgery
- Medical Infrastructure: Pediatric dentistry
- Medical Infrastructure: Emergency care
- Medical Infrastructure: Works with international patients
- Communication & Service: WhatsApp / LINE available
- Communication & Service: Response speed
- Communication & Service: Pre-visit consultation possible
- Communication & Service: Clear service explanations
- AI & Search Visibility: Structured data on website
- AI & Search Visibility: Dedicated service pages
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Phone | +250 783 492 996 |
|---|---|
| Google Maps | Map listing |
| Address | Chic Building, ground floor, KN 2 Ave, Nyarugenge, Kigali, Rwanda |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| gmp1 | https://www.google.com/maps/place/?q=place_id:ChIJfSl4tTSl3BkRkGztc… | Live Google place page — the clinic's only own channel: name, category, building-level address, phone, rating, review count, review dates and text, owner replies, pin coordinates, absence of a website link | 2026-09-10 |
| mmi1 | https://www.mmi.gov.rw/partners/private-health-facilities/dental-cl… | Military Medical Insurance (MMI, Government of Rwanda) list of accredited private dental clinics with district and sector — a payer panel, not an operating licence | 2026-09-10 |
| reg2 | https://licensing.moh.gov.rw/check-validity | Ministry of Health Private Health Facilities Licensing Platform — verify-by-licence-number only, no name or city search, no public list of licensed facilities | 2026-09-10 |
| sqa | search:best dentist Kigali | AI/search visibility scout — best dentist Kigali | 2026-09-10 |
| sqb | search:English speaking dentist Kigali | AI/search visibility scout — English speaking dentist Kigali | 2026-09-10 |
| sqc | search:dental implants Kigali | AI/search visibility scout — dental implants Kigali | 2026-09-10 |
| sqd | search:emergency dentist Kigali | AI/search visibility scout — emergency dentist Kigali | 2026-09-10 |
| sqe | search:Kigali dental clinic for expats | AI/search visibility scout — Kigali dental clinic for expats | 2026-09-10 |
| giq1 | search:"Gentle Dental Clinic" Kigali | Own-name search: no domain operated by the clinic appears in the first fourteen results | 2026-09-10 |
| gentle-dental-clinic-kigali-deepen | https://www.google.com/maps?cid=9479601841989577872&hl=en | Listing photos uploaded via the business's own Google merchant panel/app show a dental chair and equipment in a treatment room, and a lab-coated dentist consulting a seated patient | 2026-09-24 |
| gentle-dental-clinic-kigali-deepen-2 | https://www.tripadvisor.com/TypeAheadJson?action=API&query=Gentle%2… | TripAdvisor's own search returned 12 results: all unrelated dental clinics abroad; none in Rwanda | 2026-09-24 |
| gentle-dental-clinic-kigali-gbp-2026-09-26 | https://www.google.com/maps?cid=9479601841989577872&hl=en | Google listing read on 2026-09-26: rating 4.6 from 39 reviews; star histogram 1★ 1 / 2★ 1 / 3★ 1 / 4★ 5 / 5★ 31; newest review dated 2026-06-17; 5 of the 5 newest reviews carry an owner reply, latest dated 2026-06-17. | 2026-09-26 |
| gentle-dental-clinic-kigali-deepen-3 | https://www.whatclinic.com/dentists/rwanda | WhatClinic: its Rwanda dentist page reads "No information on Dentists in Rwanda", and none of the 22,054 dentist profiles in its profile sitemaps is in Rwanda — no profile for this clinic (checked 2026-10-02) | 2026-10-02 |
| gentle-dental-clinic-kigali-deepen-4 | https://www.dentaldepartures.com/dentists/rwanda | Dental Departures: its Rwanda page returns "not found" and its clinic search does not recognise Rwanda, Kigali or Huye as a location — no clinic listed there (checked 2026-10-02) | 2026-10-02 |
| gentle-dental-clinic-kigali-deepen-5 | https://bookimed.com/clinics/country=rwanda/ | Bookimed: its Rwanda clinic page has been removed ("410 — Page removed"), and none of the 2,127 clinic pages in its clinic sitemap is in Rwanda (checked 2026-10-02) | 2026-10-02 |
| gentle-dental-clinic-kigali-deepen-6 | https://www.rwandayp.com/category/dentists | RwandaYP (Rwanda Yellow Pages): its dentist category (1 listings declared; all 1 page read, 1 listings) has no listing with this clinic's name, address or phone — its one entry is Kigali Adventist Dental Clinic (checked 2026-10-02) | 2026-10-02 |
Change History
| Date | Change |
|---|---|
| 2026-10-02 | Platform presence checked 2026-10-02: no profile on WhatClinic, Dental Departures, Bookimed, RwandaYP; Facebook page not identified. |
| 2026-09-29 | Corrected 2026-09-29: active Facebook presence now unverified: no Facebook search is on record, so the absence of a page is not established; review recency within a year (newest review dated 2026-06-17). |
| 2026-09-24 | Re-read on 2026-09-24: the clinic's Google listing, including its photo strip, and a TripAdvisor name search. Recorded: genuine photographs of the treatment room and a dentist with a patient, uploaded through the business's own Google tools; no TripAdvisor listing found. |
| 2026-09-11 | Browser reading of the clinic’s Google listing and review panel (2026-09-11). Its own Google Business profile publishes Saturday hours, which settles the opening-hours criterion left unknown before. Eight reviews were read and all carry owner replies. A Facebook page search returned no Rwandan page, so the clinic’s Google listing is confirmed as its only own channel. |
| 2026-09-10 | Adversarial verification. Google place page re-read live with its review block: 4.6 from 39 reviews, newest 2 months, and five individually written owner replies naming the reviewers — respondsToReviews, reviewRecency and both complaint fields all reproduce. Four of the five reviews shown describe months-long brace treatment, which is what offersOrthodontics rests on. Sweep 2: the search: pseudo-source was removed from hasWebsite, which the Google Business profile carries on its own. |
| 2026-09-10 | Initial data collection: live Google place page read for name, address, phone, rating, review count, review dates and text, owner replies and pin; MMI accredited-dental-clinic panel checked; an own-name search run to establish that the clinic operates no website; five canonical visibility queries taken from the AI-visibility file. |
A question or a correction?
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